Refunds
We accept returns and issue refunds within 14 days of delivery. To be eligible, the item must be unused, in the same condition as received, and in its original packaging.

Non-Refundable Items

• Gift cards

• Personalized or custom-made items

Process
To request a refund, please contact us at info@luxus-house.com. Once your return is approved, we will provide instructions for shipping. Refunds will be processed to the original method of payment within 7–10 business days after we receive the returned item.

Late or Missing Refunds
If you haven’t received a refund, please check your bank account, then contact your bank or credit card company. If the issue persists, contact us at info@luxus-house.com.