Introduction
These Terms and Conditions (“Terms”) govern your use of the Luxus Karm website and services. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms. Please read them carefully before placing any order.

Eligibility
You must be at least 18 years old to purchase from our website. If you are under 18, you may use our services only with the involvement of a parent or guardian.

Orders and Payment

  • All orders are subject to acceptance and availability.

  • Prices are listed in euros (EUR) and may be subject to change without prior notice.

  • Payments must be completed at checkout using the available secure payment methods.

  • We reserve the right to cancel any order if payment is not received or if fraudulent activity is suspected.

Shipping and Delivery

  • We aim to dispatch all products within 7–10 working days after confirmation of your order.

  • Delivery times may vary depending on the shipping destination and customs clearance.

  • Luxus Karm is not liable for delays caused by couriers, customs, or events beyond our reasonable control.

Returns and Right of Withdrawal

  • In accordance with UK consumer law and EU Directive 2011/83/EU, you have the right to withdraw from your purchase and return items within 14 calendar days of receiving your order, without giving any reason.

  • To exercise this right, you must notify us by email at info@luxus-house.com before the withdrawal period expires.

  • Returned items must be unused, in their original condition, and in their original packaging.

  • Please note that personalised or customised products cannot be returned unless defective.

  • Customers are responsible for return shipping costs, unless the product is defective or incorrect.

  • Refunds will be processed within 14 days of receiving the returned items.

Product Warranty

  • All products are handmade with the highest standards of quality.

  • Under UK and EU consumer law, all goods come with a two-year statutory warranty covering manufacturing defects.

  • This warranty does not cover damage caused by misuse, neglect, or normal wear and tear.

Intellectual Property
All content on the Luxus Karm website — including text, images, logos, trademarks, and designs — is the exclusive property of Luxus Karm and is protected by intellectual property laws. No material may be reproduced, distributed, or used without our prior written consent.

Privacy and Data Protection
We are committed to protecting your privacy and handling your data in accordance with the UK GDPR and applicable data protection laws. For more details, please see our Privacy Policy.

Limitation of Liability

  • Luxus Karm shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website, services, or products.

  • Our liability for any claim related to your purchase shall not exceed the total amount paid for the product.

Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact
For any questions, please contact us at:
📧 info@luxus-house.com